No diagnosis
ChatOptiq does not diagnose a person, condition or situation.
Safety, trust and governance
Trust is part of the architecture—not a promise added later.
ChatOptiq is being designed for sensitive human-services work. The platform keeps processing visible, access limited, sources traceable and consequential decisions in human hands.
Non-negotiable boundaries
What ChatOptiq does not do.
No truth or guilt determination
It does not decide credibility, truthfulness, fault, guilt or legal entitlement.
No autonomous consequential action
It does not independently send reports, trigger alerts, make referrals or give consequential advice.
No inference promoted to fact
AI suggestions cannot become confirmed information without a visible, permitted human action.
No automatic recommendation
A package, offer or website link surfaced for a professional is a private review cue—not a recommendation or message sent to the participant.
No hidden processing
Live, paused, catch-up and retrospective states remain visible to authorised users.
No general-model training by default
Customer conversations are not intended for general-model training without a separate, explicit consent basis.
Trust architecture
Controls for every layer of the workflow.
Consent
Purpose, scope, status and withdrawal are visible where processing decisions are made.
Least privilege
Role, team, case, field and action permissions limit each person’s access.
SourceTrace
Suggested observations and report statements retain a route to supporting source material.
Auditability
Material access, correction, approval, export and AI-processing actions are recorded.
Participant consent
Clear before the first typed message.
AI Assist-enabled interview
The participant is told that ChatOptiq may assist the professional to organise the authorised typed chat for accuracy and efficiency. Consent does not remove privacy obligations: the conversation remains subject to the relevant privacy policy, access controls and retention settings. The participant can see the AI status and consent controls, but not the professional's private assistance, internal notes or unshared resources.
Important service boundary
ChatOptiq is not an emergency service.
Organisations must retain their own emergency, safeguarding and escalation procedures. Anyone facing immediate danger should contact the appropriate local emergency service or an authorised human professional.
Human responsibility
A qualified, authorised person remains responsible for professional judgment, advice, action and escalation.
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